Legal
Refund Policy
Clear, fair, no fine print. Our refund commitment to you.
Last updated: April 7, 2026
Our commitment: If NexaForce AI does not work correctly for you in the first 7 days, we will refund your first month's payment. No questions asked.
7-Day Satisfaction Guarantee
Every new subscription includes a 7-day satisfaction guarantee. If your AI agent does not perform as expected — answering questions incorrectly, failing to integrate with WhatsApp, or any other performance issue — contact us within 7 days of your first payment and we will issue a full refund of your first month's subscription fee.
To claim the guarantee: email support@nexaforceai.com or WhatsApp us at +91 99026 71176 within 7 days of your subscription start date. Describe the issue, and we will process your refund within 5-7 business days.
Standard Refund Policy
Beyond the 7-day guarantee, our standard refund policy is as follows:
- Monthly subscriptions: No refunds for unused days within a billing period. You retain access to the service until the end of the paid period.
- Service outages: If NexaForce AI experiences downtime exceeding our SLA commitments, you are eligible for service credits as described in our Terms of Service. Credits are applied to your next invoice, not issued as cash refunds.
- Billing errors: If you were charged incorrectly (wrong amount, duplicate charge), we will refund the error amount within 3 business days of confirmation.
- Immediate account termination: If we terminate your account due to Terms of Service violations, no refund will be issued.
Cancellation
You can cancel your subscription at any time from your dashboard (Billing → Cancel Subscription) or by contacting us. Cancellation takes effect at the end of the current billing period. You will continue to have access to NexaForce AI until that date.
We do not charge cancellation fees.
How to Request a Refund
- Email support@nexaforceai.com with subject "Refund Request — [your company name]"
- Include your account email address and the reason for the refund request
- We will respond within 1 business day to confirm receipt and request any additional information
- Approved refunds are processed to your original payment method within 5-7 business days
Questions?
If you have any questions about this refund policy, contact us at support@nexaforceai.com or WhatsApp us at +91 99026 71176. We respond within 2 hours during business hours.